Little Rompers baby shop: Embarrassing response for new moms

A new mother is horrified while shopping online after a store employee texts her rudely.

Paige Gavenlock contacted baby shop Little Rompers on Facebook about buying a stroller on Sunday, when an employee called her ‘dumb c***’, a screenshot revealed.

Darwin’s mother asked: ‘Hey guys, do you have any carbon stocks in Uppababy vistav2?’

The employee replied, saying: ‘Unfortunately, the V2 is sold by the basket, and the colors you mention are exclusive to Baby Bunting. You stupid.’

Gavenlock told Daily Mail Australia he was ‘deeply shocked’ and when he saw the message he assumed it was from a fake Facebook account for the shop.

“Then when it became clear that it was actually a message from the staff working at the shop, I was completely embarrassed, still in shock and utterly disgusted,” the young mother said.

When he complained to the shop, he was told the female employee was ‘a bit of a rough diamond’, and he typed the message without intending to send it, ‘as a joke’.

Little Rompers store (pictured) says they have ‘everything the Northern Territory’s greatest for parents and babies’

Ms Gavenlock inquired about whether a pram was available when she got a rude comment which revealed a screenshot of (pictured)

The Little Rompers store, based in Darwin, said it regretted the incident and the employee was no longer working there.

“This message was sent by one of our staff and does not express the language or level of respect I would expect from him,” their email response said.

‘Unfortunately, he was a little rude and typing it didn’t mean to send it, as a joke.’

‘Like the rest of us, he was under stress, but I repeat, there is no reason for this behavior … I can assure you he was embarrassed, to the point of wanting to resign.’

Ms Gavenlock took to the social media moms support group, Darwin Mums & Kids and later slammed the shop for ‘a poor excuse for an apology’.

‘I believe more needs to be done about this situation,’ said Darwin’s mother.

“There’s no reason for anyone to talk to like that.”

‘I can’t believe this person should work in customer service, especially in a vulnerable store where moms, dads and grandparents would seek help and advice.’

Screenshots of the mother reveal the offending employee reached out to her after the error via voice call and text.

“I don’t know what to say,” they wrote. ‘I know that’s unacceptable. I’m ashamed of myself. I might lose my job if that helps.’

Screenshot of the mother reveals the offending employee reached out to her after the error via voice call and text (pictured)

The shop (pictured, interior) said in a social media apology that the online glitch was a ‘one-off event that does not reflect staff or business culture’

But Gavenlock remained unmoved calling it a ‘attempt of light apology’.

“While it doesn’t make me feel good that someone has lost their job, I believe it was the right decision,” Gavenlock said.

Darwin’s mother asked if the Uppababy vista V2 stroller (similar to the one pictured, left) came without a basket (pictured, right)

A social media exchange over the complaint revealed that Ms Gavenlock was not the only customer to receive a curt response from a store employee.

‘Went in to buy a pram and she didn’t want to help and when I had a question it was like how dare you ask a question – It’s not like it’s your job or anything,’ one buyer said.

Others are stuck for embattled businesses in the hope that bad publicity won’t bring them down.

“I believe it was one of the employees,” said one commenter. ‘Little Rompers is a great store and we should support local stores when we can.’

‘Don’t let one experience ruin the local business that Darwin needs.’

Little Rompers took to Facebook on Monday apologizing for the ‘recent social media behavior of an employee’ and said the worker was no longer with the business (pictured)

A social media commentator on Darwin’s mother support group page said they believed surveillance from employees at Little Rombers (pictured) was ‘a mistake’. ‘Little Rompers is a great store and we should support local stores when we can’, they say

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