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Denise Tiyse used her inheritance to buy a new caravan in October last year to enjoy some much-needed rest with her husband. Key points: Caravan customers report major problems with vans and poor treatment by suppliers The ACCC says it has received 1,300 complaints over the past five years and that the industry is on notice Supervisors call for stronger laws and tougher penalties for non-compliant suppliers and manufacturers But instead of a beachside vacation and new memories, Tiyse says the caravan was plagued with problems from the start – from the vehicle itself to an dismissive supplier who didn’t want to fix the problem. According to the Australian Caravan Industry Association, one in 13 Australian households owns a caravan, but the Australian Competition and Consumer Commission (ACCC) says the industry has mistreated many buyers. Tiyse says he was called a liar, refused help, lost large sums of money and his family’s life was in danger – all because of a p...

After coming to Darwin for what was supposed to be a weeklong visit, Melbourne residents Erin Watkins and Mick Porter are still stranded, almost a week after they were supposed to fly home. Key points: Travelers stranded in NT for up to a week due to flight cancellations The tourism industry is concerned about the “reputation damage” that the cancellation of the NT as a tourist destination Qantas Group says the cancellation is due to “ongoing resource challenges” “I was the bridesmaid for the wedding on Friday and then the reception on Sunday and I miss both,” Watkins said. “That’s pretty devastating.” They are among hundreds of people stranded in the NT due to numerous flight cancellations by Qantas and its budget subsidiary, Jetstar. And like many others, they are stuck waiting up to a week for the next available flight home. The couple received a text from Jetstar last Wednesday afternoon to inform them that their flight – w...