Denise says she was treated 'like trash' after paying $75k for a caravan because the ACCC said the industry needed to improve
Denise Tiyse used her inheritance to buy a new caravan in October last year to enjoy some much-needed rest with her husband. Key points: Caravan customers report major problems with vans and poor treatment by suppliers The ACCC says it has received 1,300 complaints over the past five years and that the industry is on notice Supervisors call for stronger laws and tougher penalties for non-compliant suppliers and manufacturers But instead of a beachside vacation and new memories, Tiyse says the caravan was plagued with problems from the start – from the vehicle itself to an dismissive supplier who didn’t want to fix the problem. According to the Australian Caravan Industry Association, one in 13 Australian households owns a caravan, but the Australian Competition and Consumer Commission (ACCC) says the industry has mistreated many buyers. Tiyse says he was called a liar, refused help, lost large sums of money and his family’s life was in danger – all because of a purchase he now fully re