Posts

Showing posts with the label customer

Customer engages in a war of words with cafe owner after he complains about 'small' coffee for $12

A customer got into a war of words with the cafe owner after he complained about paying $12 for two “small” cups of coffee. Victoria Devine, a financial advisor from Melbourne, visited her “favorite” coffee shop Pantry Glen Iris on Wednesday after the revamped venue reopened under new owners. Much to his surprise, he claims he saw the small cup of coffee he usually orders now for $6 instead of $4. For more Food related news and videos check out Food >> However, Julien Moussi, cafe owner and director of Only Hospitality Group, says there is more to the story. “Our coffee is $5.20. Victoria had ordered her coffee with plant-based milk but failed to be transparent about it,” she said 7Live. Victoria Devine paid $12 for two “small” cups of coffee. Credit: Victoria Devine Earlier on Wednesday, the millennial money expert shared a picture of the coffee on his Instagram Story, along with the caption: “My favorite cafe reopened with new owners so now two small coffees cost $12.” Ho

Cell phone providers selling customer service they can't use, says ombudsman

Image
Cell phone service providers fail to provide adequate coverage and sell consumer products they cannot use, according to the Telecommunications Industry Ombudsman. Key points: Ombudsman received 63,000 complaints about mobile phones in two years People are left without phone coverage during emergencies Help services operated by online bots and automation are not suitable for all customers A report released today shows cell phone complaints to the ombudsman’s office have surged over the past two years despite a decline in the overall number of complaints. The office received 63,000 complaints about cell phones during the period. The report details examples of people trapped without cell phone service in emergencies. “People come in with an idea of ​​what they think they want and they’re selling a product they may not want, need or understand,” says Telecommunications Industry Ombudsman Cynthia Gebert. Several people living in high-risk emergency areas told the ombudsman that they had los